Privacy Policy

Effective Date: May 12, 2025

Website: https://kerstinzara.ca

Business Name: Kerstin Zara

Email: info@kerstinzara.ca

Phone: 519-281-7329

Address: 3025 Singleton Ave, Unit 66, London Ontario N6L 0E6

1. Introduction

At Kerstin Zara (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect the personal data you provide while interacting with our website, services, forms, and marketing content. By visiting https://kerstinzara.ca, you agree to the practices described in this policy.

We may update this policy at any time, and changes will be posted on this page with a new effective date.

2. Information We Collect

a. Personal Data

We may collect personal information including, but not limited to:

Name
Email address
Phone number
Mailing address
Home buying/selling preferences (if submitted through forms)

You voluntarily provide this information when you fill out forms, schedule a consultation, or interact with our marketing materials.

b. Derivative & Device Data

When you visit our website, we may collect:

IP address
Browser type
Location (approximate)
Pages visited
Time spent on pages

This helps us improve the performance and user experience of our website.

c. SMS & Email Consent Data

If you opt-in to receive SMS/text messages or emails, your information (name, phone number, consent status, etc.) is securely stored and used for sending communications like appointment reminders, property updates, or promotional content.

d. CRM & Marketing Automation Tools

We use third-party platforms such as GoHighLevel for CRM, SMS/email communication, and marketing automation. These platforms may store and process your data on our behalf, securely and in compliance with privacy regulations. We will never sell or share your phone number. To stop receiving SMS, reply STOP at any time. To Help reply HELP. To restart conversation reply START OR SUBSCRIBE.

3. How We Use Your Information

We may use your information to:

Communicate with you via email, phone, or SMS
Send property alerts or market updates
Deliver marketing campaigns (ads, newsletters, etc.)
Book and manage real estate consultations
Improve our services and website content
Respond to inquiries or support requests
Comply with legal requirements
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.

4. Data Sharing & Third Parties

We do not sell your personal data.

We may share your data with trusted third-party service providers only to:

Send emails or SMS through approved software
Schedule appointments (e.g., using GoHighLevel)
Host and manage our website
Provide analytics and advertising (e.g., Google Ads, Meta)

All such providers adhere to strict privacy and data security policies.

5. Your Rights

You have the right to:

Access or request a copy of your personal data
Request correction or deletion of your data
Opt-out of SMS or email marketing at any time
Withdraw consent by emailing us at info@kerstinzara.ca

To stop receiving SMS, reply STOP at any time. To Help reply HELP. To restart conversation reply START OR SUBSCRIBE.

6. Cookies & Tracking

Our site may use cookies to:

Improve site speed and personalization
Track user behavior for marketing
Remember visitor preferences

You can disable cookies in your browser settings. Disabling cookies may limit some site functionality.

7. Data Security

We take your privacy seriously. Your data is stored on secure servers, and any sensitive data (e.g. SMS opt-in status, email addresses) is encrypted and accessible only by authorized personnel. All form data is handled securely through SSL encryption.

8. SMS/Text Message Compliance

We comply with A2P (Application-to-Person) messaging requirements. By opting in, you agree to receive updates, reminders, or offers from Kerstin Zara via SMS. We will never sell or share your phone number. To stop receiving SMS, reply STOP at any time. To Help reply HELP. To restart conversation reply START OR SUBSCRIBE.

9. Children’s Privacy (COPPA)

We do not knowingly collect personal data from children under the age of 13. If we discover we have unknowingly collected such data, it will be deleted immediately.

10. Contact Us

If you have questions about this Privacy Policy or how we manage your data, contact us directly at:

Kerstin Zara

3025 Singleton Ave, Unit 66, London Ontario N6L 0E6
519-281-7329
info@kerstinzara.ca
https://kerstinzara.ca